I recently had a spot of bother with my work lappy. The screen went all blurry after a short while of use. I didn’t mind this as it didn’t happen when the laptop was docked.
However I felt it needed to be fixed, so I called the Dell Gold support line in Sweden. Very professional service from them, a tech arrived the day after with a replacement motherboard and LCD screen. So far, so happy.
This morning I arrive to find an email from Dell asking me to participate in a survey about my experience. I’ve ignored these in the past, only to be spammed by reminders, and I thought that in this case I should take it as a I was very happy with the service I got.
So like a fool I click the link to some god-awful outsourced company (prognostics.com). A series of barely literate, badly sequenced survey questions pop up. Each takes about a minute to load. They are repetitive. They have no discernable order. They seem to reiterate the same damn point over and over again.
So I waste about 10 minutes of my time with this crap and feel obscurely that I’m more unhappy with the level of service I’ve received than before. This is the last time I’m answering these, I’ll be creating a filter to bin them from now on.